BeerBoard – L1/L2 Support
US-based Beer Management System
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BeerBoard wants to analyze the variance of the beer poured & sold and report to bar owners with respect to their loss/proﬁt variance.
Built Control Panel tool to raise tickets pertaining to the identiﬁed poured v/s sold variances in bars and providing continuous L1 and L2 support.
- Developed customized control panel
- Identify and classify the issues to raise tickets
- Raise tickets and report issues to respective bar owners
- Advanced search ﬁlters
- Search for a request based on status, data, location and type (L1 or L2)
Product / Service Description
Identify and report the cause of loss or high variance between beer poured and sold in the bars. We will analyze the poured v/s sold data from the daily tier reports generated by smartbar.com and classify them according to the loss/proﬁt variance and raise tickets using the control panel. If the trend of variance in the previous 3 days is lesser than -5% or greater than +10%, then we raise the tickets to the Beerboard team who will attend to the customer (Bars) facing this issue. With the help of Control Panel tool, we identify and classify the issue and directly raise tickets to the respective customers (Bars).
The client wants web application for bar admins to track the bar performance and work order details of their respective
The client synthesizes Poured and Sold data available in a bar and give insights for their customer through SmartBar app. Due